RETURNS AND COMPLAINTS

​

1. Right to return

Customers have the right to return products that are defective or do not correspond to the description of our online store njofra.shop. Refunds may be requested in accordance with applicable Consumer Rights Laws.

 

2. Deadline for return

Customers have 14 days from receiving the product to request a return. After the expiration of this period, returns will no longer be possible, unless the product is subject to a warranty or guarantee.

 

3. Return process

To request a return, you should contact customer service by e-mail or by phone. In the return request, please include the relevant information about the order and the reason for the return. Once the return has been approved, you will receive detailed instructions on the return process.

​

4. Return costs

Return costs are borne by the buyer.

​

5. Complaint

Refers to a customer's complaint regarding a defective product, service or shopping experience. Customers are invited to file complaints if they believe their rights have been violated.

 

6. Complaint procedure

Customers can submit complaints via our contact form or via e-mail njofrashop@gmail.com. In the complaint, please provide all relevant information, including the order, problem description and desired outcome.

​

7. Response to the complaint

After we receive a complaint, we will try to respond as soon as possible and solve the problem in accordance with the applicable laws and internal procedures.

​