TERMS OF USEHER
As users, please carefully read these conditions of purchase and use of the website (further: General conditions) before purchasing on the website https://njofra.shop. By accepting the General Terms and Conditions, you declare that you have read, understood and agreed to our Terms of Purchase and Website Use and that you accept the rules and conditions stated therein. If you do not agree with the General Terms and Conditions, please do not use this site.
The website https://njofra.shop is owned by a simple limited liability company Artemis Vision j.d.o.o. (hereinafter: Njofra Shop)
1. General information about the web store
Njofra Shop is a web store that operates online, the owner of this web store is Artemis Vision j.d.o.o. This web store allows you to buy a wide range of products online, such as home and garden products, games and toys, electronics, beauty and care items, camping items and other products. By using this njofra.shop website and its services, you accept and undertake to comply with the following terms of use. Please read these terms carefully before using our web store.
2. Registration and user account
Customers can create a user account in the web store to make shopping easier and faster. In the registration process, users should provide accurate and reliable personal data. User accounts are password protected and users are responsible for the security of their accounts. The user is responsible for protecting the confidentiality of passwords that appear and are created when using the services provided by njofra.shop. Also, the end user is aware of and agrees with the fact that when using the Internet network, technical problems may sometimes occur in the functioning of the same, and with that, services may be interrupted. Such and similar events are beyond the control of njofra.shop, and for this reason njofra.shop cannot be held responsible for any data loss or any other event that may occur during the provision of services by njofra.shop.
The user agrees that access to the njofra.shop website may sometimes be interrupted, temporarily unavailable or disconnected for reasons of both routine site maintenance and other reasons for which njofra.shop is not responsible. A user or end user is any person who in any way, both directly and indirectly, uses or has used the services of njofra.shop. We reserve the right to temporarily or permanently suspend or deactivate your account if we suspect abuse or violation of these terms or any inappropriate behavior.
3. Order and payment
Ordering process: - In order to place an order, users should select the desired products and add them to the cart. After that, the next steps include filling in the shipping and payment information.
Order confirmation: - After the order has been successfully placed, the user will receive an automatic order confirmation via e-mail. This confirmation contains order details and an order number that can be used for tracking.
Changes to the order: - Once the order has been confirmed, any changes to the order, including the addition, removal or modification of products, may be restricted. Customers who wish to change their order should contact customer support.
Order cancellation: - Customers have the right to cancel their order under certain conditions. Cancellation of an order is usually possible before the order has been processed and shipped.
Cancellation forms and deadlines: - in order to cancel an order, it is recommended to contact our customer support by e-mail or phone. Visible on the njofra.shop website. Cancellation periods may vary depending on the current status of the order, but are usually limited to a reasonable amount of time after the order has been placed.
Cancellation costs: - In most cases, canceling an order before it has been shipped will not result in additional costs to the customer. However, if the order has already been shipped or is being processed, shipping or handling charges may apply and will be clearly stated.
Product prices displayed on njofra.shop are expressed in the currency specified. Depending on your location, taxes, fees or shipping charges may apply, which will be added to the total price during the purchase process and will be clearly visible throughout the online shopping process.
Payment methods: - We accept different payment methods to facilitate the shopping process:
- Cash on delivery payment: We offer cash on delivery payment, which means that you can pay for the order upon delivery. Note: Shipping costs may vary depending on location and product weight.
- PayPal: We accept payment via PayPal, which allows secure online payment using your PayPal account or credit/debit card.
- Credit/Debit Cards: We accept payment by most credit and debit cards, including Visa, MasterCard, American Express and others.
- Payment by offer: It is necessary to contact us by e-mailnjofrashop@gmail.com with a request for payment according to the offer and the specified items in the description
Payment security: - Protecting your financial data is our priority. All online payments are made through secure and encrypted connections to ensure your privacy and security. We use the popular Stripe and PayPal platforms that allow merchants to accept credit cards and other payment methods through their websites. Payment security on the Stripe and PayPal platforms is a high priority, and Stripe and PayPal have a number of safeguards and practices in place to ensure the security of financial transactions.
Key security aspects of Stripe and PayPal payments:
- Data encryption SSL and TLS protocols for data encryption
- Multi-layer authentication - Stripe supports 3D Secure, which is a multi-layer authentication that further protects online payments. This includes SMS or token verification to verify the legitimacy of the transaction. You can find out more on the official websites of Stripe and PayPal.
4. Delivery
The delivery of the order is done via delivery services or post.
Delivery cost:
- For orders with a total amount of less than 50.00 euros, a delivery price of up to 7.00 euros is applied. This price is added to the total amount of the order when paying.
- For orders with a total amount of more than 50.00 euros, delivery is free. There will be no additional shipping charges for orders over this amount.
Delivery time: - Orders will be delivered within a period of 2 to 5 working days from order confirmation. Please note that delivery times may vary depending on your location. After your order has been processed and shipped, you will receive an email with tracking information. This will allow you to track the status and location of your order in real time. After the package has been picked up by the delivery service or the post office, the services that perform the delivery activity bear responsibility.
Promotional Offers: - From time to time we may offer promotional offers that include free shipping or discounts on shipping charges. Information about current offers will be published on our website njofra.shop.
Right to refund: - If you decide to return the product in accordance with our return policy (Returns and Complaints). Refunds will only cover the amount you paid for the product(s).
Exceptions: - This shipping policy applies to most orders, but there may be exceptions for specific products or locations that differ. Exclusion information will be clearly stated during the ordering process.
Collection obligation: - The customer is responsible for the timely collection of packages that were delivered to the address he specified during the order. We recommend that customers regularly check the status of their order via the tracking information we send.
Delivery and notification: - In case the customer is not available at the address when the delivery is attempted, the official responsible for the delivery will leave a notification about the arrival of the package or try to deliver again later, depending on the policy of the courier service.
Collection deadlines: - Buyers should adhere to the package collection deadlines specified on the arrival notification or in communication with the delivery service. We recommend customers to collect the package as soon as possible to avoid unwanted complications.
Fees for non-collection: - If the customer does not collect the package and the package is returned to us due to the inability to deliver, we may charge additional shipping or handling costs for the packages not collected. The customer will receive information on how much the additional costs will be and how these costs will be charged.
5. Returns and complaints
Right to return: - Customers have the right to return products that are defective or do not match the description of our web store njofra.shop. Refunds may be requested in accordance with applicable Consumer Rights Laws.
Return period: - Buyers have a period of 14 days from the receipt of the product to request a return. After the expiration of this period, returns will no longer be possible, unless the product is subject to a warranty or guarantee.
Return process: - For a return request, customer support should be contacted by e-mail or by phone. In the return request, please include the relevant information about the order and the reason for the return. Once the return has been approved, you will receive detailed instructions on the return process.
Return costs: - Return costs are borne by the buyer.
Complaint: - refers to a customer's complaint regarding a defective product, service or shopping experience. Customers are invited to file complaints if they believe their rights have been violated.
Complaint procedure: - Customers can submit complaints via our contact form or via e-mail njofrashop@gmail.com. In the complaint, please provide all relevant information, including the order, problem description and desired outcome.
Response to the complaint: - After we receive the complaint, we will try to respond as soon as possible and solve the problem in accordance with the applicable laws and internal procedures.
Warranties and guarantees: - The product warranty may be covered by the manufacturer's warranty. Details of warranties will be provided in the documentation that comes with the product. In the case of a warranty, customers should follow the manufacturer's instructions to activate the warranty.
Guarantees: - the njofra.shop web store can offer additional guarantees for certain products. Warranty details will be clearly stated on the product page.
6. Protection of personal data
The web store will comply with the Law on the Implementation of the General Regulation on Data Protection ("Official Gazette" No. 42/18) and the GDPR. The data we collect will be used only for the purpose of processing the order and delivering the product. Customers can request access to their data and can modify or delete it at any time. More about the protection of personal data in the "Privacy Policy" section.
7. Intellectual property
Website content: - All content published on the web store, including text, images, logos, graphic design, audio and video recordings, and other information and content are protected by copyright and other intellectual property rights and belong to Artemis Vision j.d.o.o. or third parties that are our have given permission to use those materials.
Benefits and restrictions: - Users are authorized to use materials from this njofra.shop website exclusively for the purpose of viewing and purchasing products. Any other use, including copying, distribution or modification, without the prior written permission of Artemis Vision j.d.o.o or the copyright owner, is strictly prohibited.
Trademarks: - All names, logos and trademarks associated with Artemis Vision j.d.o.o. the use of these trademarks in any form without the prior written permission of Artemis Vision j.d.o.o. is strictly prohibited.
Disclaimer: - Artemis Vision j.d.o.o. does not assume responsibility for copyright or intellectual property violations arising from the use of our products or services by customers. Customers are responsible for ensuring that they do not infringe the intellectual property rights of third parties.
Claims for violation of rights: - If you believe that your copyright or intellectual property has been violated by our web store njofra.shop or other users, please contact us at njofrashop@gmail.com. In the report, provide details of the injury and evidence of your rights.
8. Limitation of liability
By using the njofra.shop website, it is considered that you are fully familiar with and agree to the terms of use stated here. If you do not agree with them and do not accept them, please do not use this website. Using our web store and its services is at your own risk. We make no express or implied warranties regarding the quality, accuracy, or availability of products or services. The terms of use refer to the use of the njofra.shop website by users. With any further use of these websites after familiarization with the terms of use, it is considered that the users agree with the conditions and rules presented here and agree to use the websites in accordance with these terms.
- Limitation of Liability for Damages: To the fullest extent permitted by law, we and our partners shall not be liable for any damages, including, but not limited to, loss of profits, loss of data, or any indirect, incidental, special or consequential damages that results from the use or inability to use njofra.shop.
This includes, but is not limited to, damage caused by:
- Unauthorized access or data changes
- Interruption of njofra.shop operation or loss of service availability
- Non-fulfilment or delay in product delivery
- Defective products or services
- Limitation of liability for products: We are not responsible for any damage or injury to products purchased through our website njofra.shop. Products are subject to manufacturers' warranties and conditions, and we will try to mediate in the dispute resolution process between customers and manufacturers. Products can be advertised (see Return and complaints conditions).
- Limitation of responsibility for links: njofra.shop may contain links or references to third parties. We are not responsible for the content of those third parties. We are not responsible for the content of those third parties or for any damages or losses you may suffer from using those resources.
- Limitation of liability for technical difficulties: Despite our best efforts to maintain the stability and security of njofra.shop, we cannot guarantee that it will be free of technical difficulties, interruptions, viruses or other harmful components. We are not responsible for any damages arising from such technical problems.
- Accuracy of information: We strive to ensure that all information on njofra.shop is accurate and up-to-date. However, we do not guarantee the complete accuracy or correctness of the information. We are only responsible for any inaccuracies in the information if they are caused by our gross negligence or willful misuse.
- Products and services njofra.shop may contain information about products and services of third parties. We are not responsible for any damages or problems arising from the use of these products or services.
9. Transfer of data to third parties
The web store may share customers' personal information with third parties, such as delivery services and financial institutions, to enable order processing and delivery. However, the web store will not share data with other third parties, unless there is a legal obligation to do so or unless the customer gives explicit responsibility.
10. Transfer of business
In the event of a sale or transfer of business, the web store may share customer personal information with customers or customers involved in the transfer of business. In the event of such a transfer, customers will be notified of the change in ownership of the web store and of changes in the terms of use.
11. Changes to the terms of use
The web store njofra.shop reserves the right to change the terms of use at any time without prior notice. Customers should review the terms of use regularly to be aware of any changes.
12. Dispute Resolution
All disputes arising from the use of the web store or these terms of use will be resolved on the basis of Croatian law and will be subject to the exclusive jurisdiction of the courts in Zagreb.
Legal notice: - Limitation of liability njofra.shop store is not responsible for damages or losses resulting from the use of our web store or service. Customers use our web store njofra.shop and services at their own risk.
These terms of use apply to all users of the Njofra Shop web store. By using the web store, users accept these terms of use.
Contact
Artemis Vision j.d.o.o.
Duvanjska St. 36, Zagreb
Email: njofrashop@gmail.com
OIB: 54822314535
IBAN: HR7824020061101145437 Erste&Steiermarkische Bank d.d.
11.05.2023.